We offer a *No Quibble No Fuss guarantee to refund any item you are not completely happy with when you return it to us in an unused and saleable condition within 60 days of receipt.
*Only applies to brand new products. Any items listed that are listed as a customer return with defects are not eligible for a refund as they have been heavily discounted.
Refunds will be at the original purchase price excluding any delivery charge and will be made to your original method of payment.
We aim to process all returns within 3 working days of us receiving the goods back in to our Warehouse. However, please make sure that you enclose a note with your eBay username, full delivery address and the reason for the return before sending the goods back to us as this will help to avoid any delays with identifying and processing your return.
On rare occasions, some refunds may take longer than expected to process, however all refunds will be processed within 3 working days. Once your order has been refunded you will receive notification via eBay.
If you are returning boxed items, PLEASE DO NOT ATTACH THE RETURNS LABEL OR USE ANY STICKY TAPE ON THE BOX, as your return will not be accepted.
Return parcels using any courier to the address below:
Returns Department
Zeffa Online Ltd
Building A2
Avondale Business Park
off Caldicot Way
Cwmbran
South Wales
NP44 1XE
Customers are responsible for the cost of returning the item to us, unless the goods arrived damaged or we shipped an incorrect item to you.
Please do not hesitate to contact us if you require any further returns information.
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